Data Controller
Douro Boatman Email: douroboatman@gmail.com Phone: +351 927 559 020 Website: https://douroboatman.pt
Personal Data We Collect
- We use your personal data to:
- Respond to your enquiries and requests.
- Process and manage tour bookings and experiences.
- Send confirmations and relevant information about the services you have booked.
- Improve website functionality and user experience.
- Analyse website performance and usage statistics.
- Marketing and remarketing campaigns (only with your consent).
Legal Basis for Processing
We process your data based on:
Legal obligation: when required by law for tax or regulatory purposes.
Consent: when you accept non-essential cookies or subscribe to marketing communications.
Contract performance: when data is necessary to process your booking.
Legitimate interest: to improve our services and ensure website security.
Data Sharing with Third Parties
Your data may be shared with:
- Meta/Facebook: we use the Facebook Pixel to measure the effectiveness of our advertising campaigns and display relevant ads. Data is processed in accordance with Meta’s Privacy Policy.
- Payment processors: to securely process transactions.
- Web hosting (Hostinger): website data is stored on our hosting provider’s servers.
We do not sell or share your personal data with third parties for commercial purposes.
Data Retention
Personal data is retained only for as long as necessary:
Cookie data: as specified in the cookies section below.
Contact and booking data: up to 2 years after the last interaction.
Billing data: 10 years, as required by Portuguese tax legislation.
Cookies Policy
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help ensure the website functions correctly, remember your preferences, and collect usage data.
Cookies we use
Strictly necessary cookies Essential for the website to function. These cannot be disabled.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
| Cookie | Purpose | Duration |
|---|---|---|
| WordPress Session | Website functionality | Session |
| LiteSpeed Cache | Performance and speed | Variable |
| Cookie Consent | Store your cookie preferences | 1 year |
Analytics and performance cookies Help us understand how visitors interact with the website.
| Cookie | Purpose | Duration |
|---|---|---|
| WooCommerce Analytics | Conversion and attribution analysis | 30 days |
Marketing cookies Used to display relevant ads and measure campaign effectiveness.
| Cookie | Purpose | Duration |
|---|---|---|
| Facebook Pixel (_fbp) | Remarketing and campaign measurement | 90 days |
How to manage cookies
When you first visit our website, a banner will be displayed where you can accept or decline non-essential cookies. You can change your preferences at any time via the “Manage cookies” link in the website footer.
You can also configure your browser to block or delete cookies. Please note that disabling certain cookies may affect website functionality.
Contact
For questions regarding privacy and data protection:
Douro Boatman Email: douroboatman@gmail.com Phone: +351 927 559 020